Terms and conditions

www.aquagenesi.com is the online store for the distribution of products via the Internet of the company "AQUA GENESI IKE," based at 12 Chrysostomou Smyrnis St., Piraeus, Greece, 18540 (VAT: 802335694 / Tax Office: E Piraeus / G.E.MI. 174547607000). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of Aqua Genesi's online store, located at www.aquagenesi.com.

Please ensure that you agree with the following terms and conditions as your further use and navigation of the www.aquagenesi.com website implies your explicit and unconditional consent and agreement with them.

1. Terms of the contract
Aqua Genesi reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store, according to its needs and trading customs. Aqua Genesi undertakes the obligation to inform users of any modifications and any changes through the website of this online store. It is clarified that changes to the terms do not affect orders you have already placed.

2. Information & Products Provided
The company Aqua Genesi is committed to the quality, completeness, and accuracy of the information listed on its website, www.aquagenesi.com, regarding both the precise details presented and the services provided through its online store, with the exception of any technical or typographical errors that have escaped attention or have occurred unintentionally or due to any interruptions in the website's operation caused by force majeure.

3.Limitation of liability
The company Aqua Genesi is not liable to customers/users for any damages that may arise from the execution or non-execution of their orders. Additionally, Aqua Genesi reserves the right regarding the delivery time of goods in cases of force majeure. The online store www.aquagenesi.com cannot guarantee the availability of the products but guarantees timely information to final consumers regarding the unavailability of a product and the return of payment if applicable. In no case does the online store www.aquagenesi.com bear liability for any legal or civil or criminal claims nor for any damage (positive, special, or consequential, which, indicatively and not restrictively, disjunctively or cumulatively, consists of loss of profits, data, lost profits, monetary satisfaction, etc.) from visitors of the website or third parties due to a reason related to the operation or non-operation or/and the use of the website or/and the inability to provide services or/and information made available through the site or/and from unauthorized interventions by third parties in products or/and services or/and information available through it. www.aquagenesi.com makes every effort to provide high-quality services, but it cannot guarantee that there will be no interruptions or human errors when updating the price or/and the features of a product. In any case, if you notice that a product is offered at an unusually low or high price compared to the market value, please contact us via e-mail at info@aquagenesi.com or by phone at 2104124999 before proceeding with your order.

4. Intellectual property rights
All the content of the website, including images, graphics, photographs, designs, texts, information, services, and products, is the intellectual property of Aqua Genesi and is protected by the relevant provisions of Greek law, European law, and international conventions. Any copying, analog/digital recording, mechanical reproduction, distribution, transfer, downloading, alteration, creation of derivative work, or misleading the public regarding the actual provider of the content of the website is prohibited. Any reproduction, republication, uploading, posting, dissemination, or transmission or any other use of the content in any way or means for commercial or other purposes is allowed only with prior written permission from Aqua Genesi or any other legal holder of the above-mentioned intellectual property rights. The names, images, logos, and distinguishing marks representing Aqua Genesi, the www.aquagenesi.com online store, and third parties associated with them, as well as their products or services, are exclusive trademarks and distinguishing marks of Aqua Genesi and www.aquagenesi.com and the above third parties and are protected by Greek, EU, and international laws on trademarks and industrial and intellectual property.

5. User Responsibility
Users of the www.aquagenesi.com website agree not to use Aqua Genesi's online store to send, post, or transmit by any means any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, shows malice, or expresses racial, ethnic, or other discrimination. Users also agree not to use the site for content that can cause harm to minors, for transmitting any content they do not have the right to, or for any other illegal activities, including, but not limited to, any breach of patents, trademarks, trade secrets, copyright, or other proprietary rights of third parties.

6. Security
Aqua Genesi recognizes the importance of the security of your personal data and your online transactions and takes all necessary measures, using the most modern and advanced methods, to ensure your maximum possible security. All information related to your personal information and transactions is secure and confidential.

7. Protection of Personal Data
During your visit to the www.aquagenesi.com website and in order to place orders or to ensure the ability to communicate with you, you may be asked to provide information about yourself (name, profession, email address, date of birth, etc.). Any personal data you declare on any of the pages and services of the www.aquagenesi.com website are solely intended to ensure the operation of the respective service and may not be used by any third party (except where provided by law to the competent authorities). The stored data may be disclosed to the competent judicial, police, and other administrative authorities upon their lawful request and in accordance with the applicable legal provisions. For any questions or suggestions or statements related to these issues, please contact us at info@aquagenesi.com. At any time, users have the right to be informed or object to further processing of their data in accordance with the current legislation on the protection of personal data.

8. Order cancellation policy
If your online order has been completed, you may call within 24 hours at 2104124999 or email info@aquagenesi.com, and one of our associates will handle the cancellation of your order.

9. European Alternative Dispute Resolution Body
Recently, Greek legislation (with Ministerial Decision 70330/2015) has incorporated Directive 2013/11/EU, which provides for the possibility of resolving consumer disputes electronically through the Alternative Dispute Resolution (ADR) process across the EU. More information here.